Privacy Policy

Overview

Tessa Works is an AI-powered scheduling assistant operated by V1 Ventures. This Privacy Policy explains how we collect, use, and protect information when you interact with Tessa Works by phone or SMS in connection with scheduling a service appointment with one of our business clients.

Information We Collect

• Phone number — provided when you call or text to schedule an appointment.
• Name — provided during the scheduling conversation.
• Service address — provided when scheduling a service appointment (where applicable).
• Appointment details — date, time, service type, and any notes you share during the call.
• Call recordings — if the business you are contacting has enabled call recording, you will be notified by an automated announcement at the start of the call before any recording begins.
• SMS opt-out status — recorded when you reply STOP to any message we send.

How We Use Your Information

• To schedule, confirm, reschedule, or cancel your service appointment.
• To send you an SMS confirmation of your booking and any follow-up reminders.
• To allow the business you contacted to reach you regarding your appointment.
• To improve the accuracy and quality of our scheduling assistant.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

SMS Messaging

By providing your phone number and scheduling an appointment through Tessa Works, you consent to receive SMS messages related to your appointment (confirmation, reminders, and follow-ups). Message frequency varies — typically 1–3 messages per appointment. Standard message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message you receive. To request help, reply HELP. You can also contact us at the email address below.

Data Retention

We retain your information for as long as necessary to provide scheduling services and comply with applicable legal obligations. Opt-out records (STOP requests) are retained indefinitely to ensure compliance with TCPA requirements.

Data Security

We use industry-standard security measures including encrypted data storage and secure communication channels to protect your information. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the email address below. We will respond within a reasonable timeframe consistent with applicable law.

Contact

For privacy-related inquiries, contact us at: info@v1.ventures

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of Tessa Works after changes constitutes acceptance of the updated policy.